Privacy Policy
Last updated: 7th September 2025
UpThriveAI values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our services.
1. Information We Collect
We may collect the following types of information when you use our services, website, or AI tools:
User Inputs & Conversations: Data you provide when interacting with our AI systems.
Contact Details: Name, email address, phone number, and other details you provide to us.
Payment Information: Billing details processed through secure third-party providers.
Usage Data & Cookies: Information about your device, browser, and interactions with our website.
2. How We Use Your Data
We use the information we collect for the following purposes:
To provide, maintain, and improve our AI models and services.
To process transactions and manage accounts.
To respond to customer support requests.
To send you updates, promotions, and marketing communications (if you have not opted out).
To ensure compliance with legal obligations and prevent fraud.
3. Third-Party Services
We may share limited information with trusted third-party service providers who help us operate our services:
Go High Level (CRM & marketing automation)
OpenAI & Grok (AI model providers)
Twilio (communication services)
These providers process data on our behalf in compliance with this Privacy Policy.
4. Data Retention
We retain personal data for as long as your account is active or until you request deletion. Once deleted, we may retain minimal data where legally required (e.g., tax or compliance obligations).
5. User Rights
Depending on your location, you may have the following rights:
Access: Request a copy of the personal data we hold about you.
Deletion: Request deletion of your personal data.
Opt-Out: Opt out of marketing communications at any time.
Correction: Request corrections to inaccurate or incomplete data.
To exercise these rights, contact us at [email protected].
6. Security
We take appropriate measures to protect your data, including:
Encryption of data during transmission and storage.
Access restrictions to authorised personnel only.
Regular monitoring of our systems for vulnerabilities.
7. International Data Sharing
We primarily operate in the United Kingdom. We do not routinely transfer personal data internationally. If such transfers become necessary, we will ensure adequate safeguards are in place in line with GDPR requirements.
8. Legal Basis for Processing (GDPR)
If you are in the UK or EU, we rely on the following legal bases to process your data:
Contractual necessity (to provide services).
Legitimate interests (to improve services and ensure security).
Consent (for marketing communications).
Legal obligations (to comply with applicable laws).
9. Children’s Privacy
Our services are not directed to children under 13 (or the minimum age in your jurisdiction). We do not knowingly collect data from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date.
11. Contact Us
If you have questions or concerns about this Privacy Policy or how your data is handled, please contact us:
UpThriveAI
London, England
Email: [email protected]
Website: www.upthriveai.live